General FAQs
Herber Veda – Frequently Asked Questions
Welcome to Herber Veda’s FAQ section. Below you’ll find answers to some of the most common questions about our products, services, orders, and policies.
If you can’t find what you’re looking for, please feel free to contact us at care@herberveda.com.
1. What is Herber Veda?
Herber Veda is an Ayurvedic wellness brand that offers natural, plant-based health, skincare, and personal care products. Our formulas are inspired by ancient Ayurvedic wisdom and made with modern quality standards.
2. Are Herber Veda products 100% natural?
Yes. All our products are made with carefully selected herbal and natural ingredients. We avoid parabens, sulfates, mineral oil, synthetic fragrances, and harmful chemicals.
3. Are your products safe for all skin types?
Our formulations are made to be gentle and effective for most skin types. However, we always recommend a patch test before first use, especially if you have sensitive or allergy-prone skin.
4. Are Herber Veda products cruelty-free?
Absolutely. Herber Veda does not test on animals, and all our products are 100% cruelty-free.
5. How do I place an order?
You can place your order directly through our official website: [www.herberveda.com]
Simply browse our products, add items to your cart, and proceed to secure checkout.
6. What payment methods do you accept?
We accept:
- UPI
- Debit/Credit Cards
- Net Banking
- Cash on Delivery (COD – available in select locations)
7. How long will it take to receive my order?
Orders are usually dispatched within 1–2 business days. Delivery time depends on your location and courier service but generally takes 3–7 business days across India.
8. Can I cancel or modify my order after placing it?
If your order hasn’t been shipped, you can request a cancellation or modification by emailing us at care@herberveda.com. Once shipped, the order cannot be changed or cancelled.
9. What if I received a damaged or incorrect product?
We’re sorry for the inconvenience. Please email us within 24 hours of delivery at care@herberveda.com with clear photos or videos. We will review and guide you through the return process. See our Returns & Refund Policy for full details.
10. Do you offer international shipping?
Currently, we only ship within India. We’re working on expanding our services internationally soon.
11. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to stay updated on exclusive offers, seasonal discounts, and new launches.
12. How do I use a promo code or E-Voucher?
At checkout, enter your promo code or Herber Veda E-Voucher in the designated field before completing your purchase. The discount will be applied if the code is valid.
13. Are your products available on other platforms?
Yes, some of our products are available on trusted e-commerce platforms like Amazon, Flipkart, and Nykaa. However, we recommend buying directly from our website for the best prices and exclusive offers.
14. How can I contact Herber Veda?
You can reach us at:
- Email: care@herberveda.com
- Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (IST)
15. How can I stay updated with Herber Veda?
Follow us on:
- Instagram: @HerberVeda
- Facebook: Herber Veda
- YouTube: Herber Veda Channel
Or sign up for our newsletter at the bottom of our website.
Still have questions?
Contact us anytime at care@herberveda.com – we’re happy to help!